This website is run by Loch Lomond & The Trossachs National Park Authority as lead partner of the Callander’s Landscape project. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • some non-essential PDF or Word documents aren’t fully accessible to screen reader software
  • the map on our homepage footer is embedded from Google and is not screen reader accessible, however, alternative text has been provided to describe the location of Callander (as shown in the map)

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us by:

We’ll consider your request and get back to you within 10 days.

If you can’t view the map on the footer of our homepage, please call or email us using the above contact details for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact: clcomms@lochlomond-trossachs.org to report your concerns.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us at https://www.callanderslandscape.org/contact-us/.

Technical information about this website’s accessibility

Loch Lomond & The Trossachs National Park Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Although the iframe embedded Google Map in our footer is not screen reader accessible, alternative text has been provided to describe the location of Callander (as shown in the map).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). These PDFs and Word documents are not essential to providing our services and accessibility regulations don’t require us to fix PDFs or other documents if they are not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 16th September 2019. The test was carried out by Loch Lomond & The Trossachs National Park Authority with assisted technology user-testing completed by two representatives from DeafBlind Scotland.

We tested a sample range of pages from across the website including our homepage, content pages that are mostly text-based, images and video content and interactive pages (forms). These were tested manually against the Website Accessibility by Level Access, Government WCAG 2.1 Checklist and also using the accessibility features in Chrome DevTools.

The pages tested are:

Read the full accessibility test report.

Keeping this statement up to date

This statement was prepared on 20 September 2019. It was last updated on 23 September 2019. It will be reviewed in 6 months’ time (23 March 2020).